Frequently Asked Questions

  • Are there different ways to place an order for storage shelving units?

    Yes you can call 602-437-0167 if you prefer to speak with one of our knowledgeable customer service reps, you can fax your order via fax 602-437-3911 , or if you are not in a hurry, the US Postal service.

  • Can you give me advice and help me with the layout and design of a current or future project?

    Yes. Our Customer Service Reps will work with you to create the storage area that will meet your needs and specifications for today as well as for the future.

  • Do you have a catalog for your storage shelves and storage shelving units?

    If you would like to receive our latest catalog, please call us at 602-437-0167.

  • Do you offer installation services for your storage shelving units and products?

    We do offer installation services for some of our products, please call 602-437-0167 for additional information or a quote for this service.

  • Do you offer installation services for your storage shelving units and products?

    We do offer installation services for some of our products, please call 602-437-0167 for additional information or a quote for this service.

  • Do you stock all of the storage shelving units and products?

    Here at Kaco Warehouse Outfitters we stock the full line of Rapid Rack Boltless Shelving as well as new and used steel shelving and pallet rack. Due to vast array of products we supply, many are shipped direct from the manufacturer.

  • How are products delivered?

    Our products are shipped via common carrier, UPS, FedEx and in some cases local courier. By using a variety of delivery services, we are able to provide you with the best shipping cost, as well as the special services that our customers deserve.

  • How do I find out about new products and offers?

    Easy, Subscribe to our Newsletter!

  • How long does it take to receive an order?

    We ship most orders door-to-door in one to four days, depending on your location and stock availability.

  • How long does it take to receive an order?

    We ship most orders door-to-door in one to four days, depending on your location and stock availability.

  • What are the advantages of boltless versus bolted storage shelving units?

    Simple, time saving, easy to assemble or disassemble. All you need is a rubber mallet!

  • What are the different methods of payments offered by KACO Warehouse Outfitters?

    You may pay for your products with a major credit card, MC, Visa, American Express or Discover. Additional methods of payment include check, C.O.D., quote with check, or you may establish an account.

  • What colors are available for the various storage shelving units?

    Our shelving units come in a variety of colors:

    • Metal Point ® Express – Putty Grey and Forest Green
    • Metal Point ® 1 and Metal Point ® 2 – Two Tone Brown
    • Metal Point ® Plus – Putty Grey
  • What kind of warranty do your storage shelving units have?

    All of our products come fully guaranteed against defects in material and workmanship, when used and installed properly. The only thing more reliable than our product is our 30-day money back guarantee and a lifetime warranty against manufacturers defects.

  • When is your call center open?

    If you wish to speak with a Customer Service Representative, the call center is open from 7:00 a.m. till 4:00 p.m. pacific standard time.

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